Common queries answered
Most Frequently Asked Questions
At this time we ONLY accept Interac e-transfers. We do not accept credit card or Paypal payments at this time. Please see payment instructions on your purchase order receipt.
To ensure your order gets processed quickly and without any problems, we ask that you carefully follow our payment instructions. Each bank e-transfer process is a little different, so these instructions are a general guide that we ask you follow:
3. Add recipient details. **IMPORTANT** For the e-transfer recipient NAME field, enter your order# (example BL134568 – (letters and digits) ) AND the name of actual customer that the package is being delivered to. So the recipient field should look something like BL 34568 John Smith, figuring the person the package is going to is named John Smith.
*Email address to send payment to: see receipt for payment email address
4.Type in the specified amount you are sending, along with a personalized message or note (Please also put the current order number in the personalized message or note field).
Registering an account with us is simple. Please go to the following link to enter all your billing details, your email address, and password of your choosing. Create account
We use Canada Post Xpresspost which generally takes 1-5 business days to most locations. On occasion, packages can take longer due to unexpected delays. If this does occur we do NOT compensate for late packages. We cannot control Canada Post delays and cannot be held accountable.
All payments that arrive to our inbox before 10:00am PST (Pacific Standard Time) will be shipped out that same day excluding weekends. We are closed on Saturday and Sunday, however we are still accepting payments.
If you have made payment on the weekend, your tracking number will be sent to you Monday evening between 5-7pm PST. Inquiries made for tracking number before this time may be ignored.
Depending when payment is made and when it’s received by us will factor in to when your order is processed and tracking information provided. Once we upload the tracking number (a manual process), a notification email will be sent to you with a link to Canada Post. Tracking numbers are generally uploaded between 5-7pm PST, Monday to Friday. We are closed on the weekends.
If you have made payment on the weekend, your tracking number will be sent to you Monday evening. Inquiries made for tracking number before this time may be ignored.
If your online bank shows that an e-transfer has been sent, and you’ve sent it to the correct email address: see receipt, be assured it will arrive to our inbox and be processed in the queue once received.
Once you initiate e-transfer, funds are immediately withdrawn from your account and placed into a holding account by the bank until funds are deposited by us.
You will receive email from Interac or your bank to advise that we have accepted your e-transfer.
All e-transfers received by our inbox before 10:00 am PST (Pacific Standard Time), Monday to Friday, will be accepted, order processed and shipped the same day.
Simply take a clear, in focus, close up picture of your government issued ID card (front and back) with your phone or other camera device.
ID uploaded must be a government issued identification card with picture image eg. drivers license, medical services card, or other government issued picture ID showing date of birth.
Once logged in to your account, click link “Choose File” for each Front Image and Back Image. Navigate to the location of the stored image on your phone or computer, and select. Do this for Front Image first, then again for Back Image.
Important – If you are logged in, your account is verified, and receiving the error:
“In order to comply with legalization requirements, we now require ID’s to be verified before checkout out. Please Login to your existing account or Register for a new account and upload your ID images. Once your ID has been verified, the images will be permanently deleted from our servers. We will only keep specific data to prove ID verification. Thank you for your continued support in this transition period.”
Still need help?
Get in touch with us
Monday – Friday
10:00 – 6:00
Response may take up to 1 business day.
Tracking numbers: Please be sure to check your spam folder before contacting us.
Processing: Orders paid after 10:00 AM. Vancouver time (PST) will be sent out the following business day.
We ask that customers please be patient. We receive a lot of followup emails hours after orders are sent in. Please give us time to work. Thank you!